Wetcare Limited respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your information in accordance with the New Zealand Privacy Act 2020.
We may collect personal information including: Name and contact details (phone, email); Property and site address; Job details, service history, and site information; Communications (emails, messages, call notes); Payment and billing information; Website usage data (if you interact with our website). We only collect information that is reasonably necessary to carry out our services or operate our business.
We collect information: Directly from you (phone, email, forms, messages); From site visits and job-related interactions; From third parties you authorise (e.g. agents, property managers, builders); From publicly available sources where relevant; Automatically through our website (e.g. cookies and analytics tools).
We use your information to: Provide quotes and carry out work; Communicate with you about your job; Coordinate subcontractors, suppliers, and service providers; Arrange pump-outs, servicing, deliveries, and inspections; Issue invoices and manage payments; Maintain job records and service history; Improve our services and internal systems; Meet legal and regulatory requirements.
We may share your information where reasonably required with: Employees and contractors working on your job; Subcontractors (including plumbers, drainlayers, operators, pump-out providers); Suppliers and equipment hire companies; Waste disposal and servicing providers; Councils, inspectors, and regulatory authorities; Accountants, insurers, and professional advisers; Software providers (e.g. job management, accounting, email systems); Debt collection agencies or legal representatives if payment is overdue. We only share information necessary to carry out the work or meet our legal obligations.
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Information may be stored in: Cloud-based systems; Email platforms; Accounting and job management software; Mobile devices used for business operations. While we take care, no system is completely secure. By engaging us, you acknowledge this risk.
We keep your information only for as long as necessary to: Complete the work; Maintain business records; Meet legal and tax obligations. After that, information may be securely deleted or anonymised.
You have the right to: Request access to your personal information; Request correction of your information. Requests can be made using the contact details below.
If you visit our website, we may collect basic usage information through cookies or analytics tools. This may include: Pages visited; Time spent on the site; Device or browser type. This information is used to improve our website and services. You can disable cookies in your browser settings if you prefer.
We may contact you in relation to: Your current job; Follow-up services or maintenance; Relevant service updates. We do not sell your personal information. You can request to stop receiving non-essential communications at any time.
If a privacy breach occurs that is likely to cause serious harm, we will: Take steps to contain and assess the breach; Notify affected individuals where required; Notify the Privacy Commissioner if required.
Wetcare Limited, Trading as The Septic Tank Guy.
Email:
[email protected]
Phone:
+64 21 882 043
We may update this policy from time to time. The latest version will be available on request or on our website.